Intimate IVR

We Specialize in Building Customized IVR programming solutions and services with Intimate IVR.

Intimate IVR is a boutique technology focused on database connectivity that customized IVR applications and other IVR technology related service.  We are focused on delivering quality at cost effective prices.  We are the perfect choice for all your customized IVR solutions. Our solutions are specially formulated so you could have a quicker ROI on your investment.

We understand that companies have different technologies and we have the expertise to integrate our IVR technology with Intimate Systems.

What is Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax and callback.

An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Intimate Call Manager with IVR interactive module include:

Account balances

Automated phone survey

Surveys and polls

Office call routing

Call center forwarding

Simple order entry transactions

captures callers’ numbers

Member Card Activation

Member login

Selective information lookup (check schedules, etc. or status of product available or not, member grade and active numbers…etc)

An IVR application provides pre-recorded voice responses for appropriate situations

What are the advantages of IVR?

The use of IVR systems is standard practice for a reason. IVRs can be tremendously useful to companies. Here are a few examples:

1. Collect caller information

IVR systems record caller responses and add them to the caller’s contact history. This enables callers to receive personalized service from the agent who answers their call.

2. 24/7 is made possible by IVRs

The technology usually handles basic queries and operations, such as password changes. Human agents come in for emergencies and other issues.

3. Self-service

IVRs can be used to help route callers to appropriate resources rather than just agents. This might include information like company hours or location. This function of IVR streamlines the information-gathering process for callers.

4. Prioritize callers

IVRs help companies flag VIP customers and prioritize them in the queue. This allows the most high-value customers to receive the best service possible.

5. Increase first-call resolution

An effective IVR routes callers to the most appropriate agent, making it easy for their inquiry to be handled efficiently and without transfers or escalations.

6. Reduce operational costs

IVRs act as a type of silent employee, routing callers without the need to hire an operator to do so.

7. Increase professionalism

IVRs are a hallmark of enterprise businesses. Call centers that lack IVRs may appear to be less organized and professional than those that do have an IVR solution.

IVR systems provide customers with many services such as fax on demand, secure access to confidential account information, general information such as phone numbers and working hours, and an easy way to navigate through a complex phone system

· Improved service

· Enhanced productivity

· Reduce cost

· Efficient collection

· Efficient information flow

· More employee satisfaction

· Reduced staffing requirements

· Reduced paper environment

· Expanded customer service hours

· Improve efficiencies

· Decrease customer wait times

· Improve customer satisfaction

· 24x7 convenient access for respondents

· Multiple language options from English and Spanish to Cantonese

· Ease-of-administration of complex survey logic such as skip patterns and branching

· Ability to record caller responses (IVR)

· Immediate alerts for unfavourable responses via SMS, Email, Fax, and Instant Messaging

· Reporting options ranging from email to robust on-line dashboards

Intimate IVR -Interactive Voice Response System

Interactive Voice Response system is a voice telephony system where the inbound voice calls are automatically routed to the relevant person or the intercom extension, however in case of IVR System , there is no human telephone receptionist who forwards the calls , but the calls are routed through automated call management system.

Route your call to the concerned department or person through voice directed instructions with minimum clicks.

The above features are extremely useful for Intimate Call Manager where the calls are made and received  from different locations all across the world and Cloud IVR helps in Managig them as well as give accurate Call reports.

IVR Voice menu customziation

The welcome message as well as the voice instructions to the caller can all be customized as per the indvidual requirements of the customer like different departments to which the call needs to be routed to.

 
Call Recording

The calls received can be recorded and stored on the Call Manager server as Voice File (Auto-recording) which can be retained for period of time required by the client and also based on the server space opted for the same. This helps in analysing and evaluating the qualtiy of Voice response to the customer and train the agent accrodingly for improved response quality and accuracy of  information given to caller

IVR Integration with Intimate CRM and Call Manager

The Intimate IVR System can easily be integrated with Intimate Systems for further usage and Followups.  This feature of our IVR system, identifies the calling number and matches the same with the agent who had attended his call previously and is directed to that agent only. This helps maintaining continuity of the interaction since the handling agent is aware about the background and past call received the customer

IVRS Call  Analytics

The IVRS system over a period of time generates a huge amount of data in terms of nature of calls received, no of calls received, missed calls, non responded calls, duration of calls etc.

The Call Analytics feature of the System helps you to analyse the statisitics and derive an MIS reports on the Calls which can help you to understand the customer calling pattern and necessary rectification actions to be taken on the sme.

Call Notifications
The notifiction for call received thorugh IVRS can be in form of a pop up displaying the caller details if it is from a registered user or it displays only the caller number the data for which can be manually filled in by the concerend agent to record it in the system.