PBX Integration



Call Management includes two functions, line status and voice record, leading to better customer

service and phone calls management.




1. Line Status

For line status, after integration with PBX, the systems allows to see which employee is currently

using the phone and which is available to talk clearly, so calls could be easily transferred to the

employees available, for better customer service. 


Managers could also monitor team members, understanding how often they used the phone.




2. Voice Record

For voice record, when users are not available, clients could leave voice messages to users.

Users could also easily listen to the voice messages online.