How it works
PBX Integration
Call Management includes two functions, line status and voice record, leading to better customer
service and phone calls management.
1. Line Status
For line status, after integration with PBX, the systems allows to see which employee is currently
using the phone and which is available to talk clearly, so calls could be easily transferred to the
employees available, for better customer service.
Managers could also monitor team members, understanding how often they used the phone.
2. Voice Record
For voice record, when users are not available, clients could leave voice messages to users.
Users could also easily listen to the voice messages online.